Quant AI Refund Policy

This policy applies to subscriptions, plans, and one-time paid entitlements purchased through Quant AI.

We recommend reviewing this policy before submitting a refund request. If other agreements conflict with this policy on refund matters, this policy will govern.

1. Scope and General Principles

We review refund requests on a lawful, reasonable, and necessary basis, taking into account order status, service delivery, and payment-channel requirements.

• Refunds apply only to completed orders. Free trials, complimentary benefits, and other no-charge entitlements are not redeemable for cash or eligible for refund.
• If your request relates to a product issue or service unavailability, we will first investigate and, where possible, provide a fix or alternative remedy before proceeding to a refund.
• We currently support purchases made through the Apple App Store, Google Play, and web checkout. Each channel is subject to its own rules and process, and purchases made through an app store are also subject to that store's refund process.
• During refund handling, payment channels such as Apple, Google, or Stripe may require additional review, verification, or confirmation. Final processing is subject to their rules.

2. Refundable Scenarios

• A one-time unconditional refund may be requested within 7 days of payment for a subscription or plan. Each account may use this entitlement once.
• Duplicate or erroneous charges, including duplicate subscriptions on the same account, will be refunded for the abnormal amount after verification.
• Paid orders that were not activated as agreed, or services that remained unavailable and could not be restored within a reasonable period.
• Any other circumstances in which a refund is required under applicable law or regulation.

Except where required by law or where duplicate or erroneous charges are verified, orders submitted more than 7 days after payment are generally not eligible for refund. If a refundable service has been partially used, the used portion is not prorated, and any eligible remaining portion will be returned through the original payment route.

Where local law gives you a statutory right of withdrawal or cancellation, you may exercise it in addition to this policy. For example, consumers in the European Economic Area and the United Kingdom generally have 14 days to withdraw from a digital service; if you ask us to start providing the service immediately, you may lose that right once delivery begins, to the extent permitted by law.

3. Non-Refundable Scenarios

• Inability to use the service due to user-side factors such as device issues, network conditions, or permission settings.
• Services that have already been delivered, or digital content that is reproducible and cannot reasonably be reclaimed.
• Accounts that are restricted, suspended, or terminated due to violations of the Terms of Service or abuse-related policies.
• Benefits obtained through coupons, gifts, or promotional programs, unless a refund is required by law.
• Service interruptions caused by force majeure or third parties where we have already provided a reasonable remedy or alternative arrangement.
• Requests made more than 7 days after payment, except where otherwise required by law or where duplicate or erroneous charges are verified.
• Additional unconditional refund requests after the one-time allowance for the same account has already been used.

4. How to Apply

1. Submit your request: You may contact us through the in-product "Contact Us" entry or by emailing [email protected]. Please include your account or registered email address and a brief description of the issue. Payment proof, if available, can help speed up verification.
2. Verification: We generally complete an initial review within 3 business days after receiving complete materials. If needed, we may request additional information or ask you to cooperate with technical troubleshooting.
3. Outcome notice: If the order is eligible, we will arrange the refund process. If it is not currently eligible, we will explain the reason and any available next steps.

5. Timing and Payment Route

Once a refund is approved, we will initiate it through the original payment route. Actual settlement time depends on the payment channel, bank, or card issuer.

• Web checkout: usually returned through the original route within 1 to 3 business days, subject to the payment processor (such as Stripe) and the issuing bank. Cross-border processing or FX conversion may affect timing.
• Apple App Store in-app purchase: handled under App Store rules. In some cases, confirmation may be required on the Apple side, and settlement timing depends on Apple and the issuing bank.
• Google Play purchase: handled under Google Play rules. You may also request a refund directly from Google within the period Google allows, and settlement timing depends on Google and the issuing bank.

If the original payment method is no longer available, or if the payment processor requests additional identity or order information, please cooperate promptly so that we can continue processing or adjust the refund route as needed.

6. Auto-Renewal and Cancellation

• If auto-renewal is enabled, you may turn it off at any time before the next billing cycle through the product settings or the relevant payment channel.
• Subscriptions purchased through the Apple App Store or Google Play must be cancelled through that store; deleting the app or your Quant AI account does not cancel the subscription.
• Requests submitted after a successful renewal will be assessed in light of Sections 2 and 3 of this policy.
• After auto-renewal is turned off, you may continue to use the service through the end of the current paid period.

7. Contact and Dispute Resolution

If you have questions about this policy, refund eligibility, or a refund outcome, please contact us through either of the channels below. We will communicate with you and handle the matter within the bounds of applicable law and channel rules.

Email: [email protected]

In-App Support: After signing in, tap "Contact Us" in the product